Frequently Asked Questions
Everything you need to know about shopping at Cats1stUK
How long does shipping take within the UK?
We offer standard delivery which typically takes 3-5 business days, and express shipping which arrives within 1-2 business days.
What is your return policy for fashion items?
You can return any unworn items with original tags attached within 30 days of purchase for a full refund or exchange.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts for the perfect fit.
Do you offer international shipping outside of the UK?
Currently, we focus on serving our UK customers to ensure the fastest delivery times, but we plan to expand to international shipping soon.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Are your clothing materials ethically sourced?
Yes, we prioritize working with suppliers who adhere to fair labor practices and utilize sustainable fabrics whenever possible.